FRAMEN

Wi-Fi, remote pairing and Amazon account issues — the three most common Fire TV problems and how to fix them.

Fix common Fire TV issues

Set up a Fire TV or Fire TV Stick, install the FRAMEN app, and configure it for 24/7 signage use.

Install FRAMEN on Amazon Fire

Plug it in, connect Wi-Fi, note the Pairing ID, and pair it in your dashboard. Takes about 10 minutes.

Install the FRAMEN TV Box

Channels enabled but the screen isn't playing News or editorial content. Three checks.

News or Channel content not showing

Your playlist was updated but the screen keeps looping the old version. Three quick checks.

Old content still showing

Fire OS devices that work well with FRAMEN — sticks and TVs we've tested.

Recommended Amazon Fire devices

Portrait when it should be landscape (or vice versa)? Fix rotation in the FRAMEN app or the TV Box OS.

Reset screen rotation

If your TV Box or Fire TV Stick is faulty, damaged, or needs replacing, contact our team for a return label.

Return or replace a TV Box / TV Stick

The TV is on but nothing's playing. Work through these checks in order.

Screen is black or blank

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