Use-case
You removed or replaced content in your playlist, but the screen is still showing the old loop. This usually means the player is offline, cached, or missing the new asset.
Quick checklist
Player is online — check the Screen Manager status.
Refresh is triggered — click Refresh Player and wait 1–2 minutes.
Content exists — confirm the asset is in your Gallery and assigned to the right playlist.
Steps
1. Check the screen is online
Open the Screen Manager and find the screen. If it's showing as offline, the player can't pull the update.
Confirm the device has power and an internet connection.
Check Wi-Fi signal strength and captive-portal issues.
See Keep your screen awake and online for the full troubleshooting checklist.
2. Refresh the player
Still showing the old loop after the screen is online? Force a refresh.
Open Screen Manager and go to the affected screen.
Click Refresh Player.
Wait 1–2 minutes for the player to pull the latest playlist.
3. Check your Gallery
If the content disappeared entirely, it may have been removed from the Gallery.
Open Screen Manager > Gallery.
Confirm the asset is still there and assigned to the correct playlist.
Re-upload or re-assign if missing. See Upload and assign content.
Good to know
Screens cache content locally so they keep playing if the internet briefly drops. Updates take a moment to propagate — a full cycle can take up to 5 minutes even after a refresh.
If the playlist looks right, the screen is online, and a refresh hasn't fixed it, contact FRAMEN support with your Screen ID and a description of what you expected vs what's playing. See Find your Screen ID.