1. FRAMEN Help Center
  2. Integrations Guide for Screen Managers

How to update your FRAMEN Player?

This guide explains how to upgrade your FRAMEN player to the latest Photo app version.

- You will need a USB stick to proceed with the update.
- We recommend that you connect a mouse via the USB port to make the process easier
- The smartphone apps are not supported anymore and can't be found in the app stores (iOS or Android), you will have to sign-up on our web dashboard

Please note that this should work for the majority of the FRAMEN player versions.

If it doesn't, we are also suggesting a way to use it without any FRAMEN software, however, these steps may vary depending on the android version on your player.

Update with the FRAMEN Photo App

We developed a last version for the player that can be supported by Android with an estimation of ca. 1 year in order for you to further enjoy your memories.

We will only be able to support if you encounter an issue or have a question about the dashboard.

Step 1

Click on the link below and download the FRAMEN app (.apk file).

Transfer the file to your USB stick.

https://drive.google.com/file/d/1EoOIG0GWbs9yPFzROC3az3HTFospYNGU/view?usp=sharing

Step 2

Click the gear Gear emoji clipart. Free download transparent .PNG | Creazilla on your remote control to enter the settings of the device.

Click on "Home Apps" and select the Android launcher as your home screen.

Step 3

Go back to the settings in your FRAMEN Player, click on "Apps" and uninstall "Framen Play".

Step 4

Connect your USB stick to one of the ports on the back of the device.

Open the USB stick on your FRAMEN player and click on the app you transferred to install it. 


Step 5

After you have installed the new Photo app version, go back to “Home Apps” in the settings and select the Framen launcher, the newly installed app will open by itself when you restart.


An 8-digit code will appear to connect your player to your dashboard. Since the smartphone app is no longer supported, please go to dashboard.framen.io and log in there to register your player.

If you want to know how to add pictures via the dashboard, please have a look here: http://help.framen.com/en/sm-how-to-upload-media

 

Update to use with your own USB

Please note that this means you will use the player as a standalone digital photo frame without any connection to FRAMEN's software. We won't be able to support if you encounter issues with this option.

Step 1

Click the gear Gear emoji clipart. Free download transparent .PNG | Creazilla on your remote control to enter the settings of the device.

Click on "Home Apps" and select the Android launcher as your home screen.

Step 2

Go back to the settings in your FRAMEN Player, click on "Apps" and uninstall "Framen Play".

Step 3

We suggest to download the VLC app to view your pictures here: https://vlc-for-android.apk.gold/android-6.0.1

Transfer the file to your USB stick.

Connect your USB stick to one of the ports on the back of the device.

Open the USB stick on your FRAMEN player and click on the app you transferred to install it.