Use-case
Account settings work the same in both the Ads Manager and Screen Manager. Use them to keep your profile accurate, reset a forgotten password, change language, or move between organisations.
Open your settings
Open Settings (bottom-left in the dashboard).
Select Profile.
You can edit your profile, change your password, and switch dashboards and language. URL: /account/settings.
Update your profile
In Settings → Profile you can edit:
Profile picture
Displayed name
First and last name
Job title and department
Preferred language (English, German, French, Spanish)
Default dashboard (Ads Manager or Screen Manager)
Change your password
Open Settings → Profile.
Click Change Password.
Enter your current password and new password.
Accept the Terms and Conditions.
Click Change.
You can also enrol a Passkey from the same page for passwordless sign-in.
Reset a forgotten password
On the Sign In page, click Forgot password.
Enter the email address on your account.
Receive an email with a temporary password.
Sign in and set a new password from Settings → Profile.
Good to know
Password requirements: At least 8 characters with at least one number, uppercase letter, lowercase letter, and special character (hyphen or underscore). Change regularly.
Login email is fixed: Contact your account manager or FRAMEN support to change it.
Switch between organisations: Click your avatar (top right), pick the organisation from the dropdown, and confirm with Switch.
Administrator-only fields: Only Administrators can edit organisation general information, billing address, and login details. Others see these as read-only.