My screen is not showing news or showing unselected news categories

If your screen is not showing news or showing unselected news categories, read through the guide below for first help.

 

🔖 Table of Contents

🎯 Step 1: Verify that your screen is online

In order to check that the TV is correctly connected to the internet, open the menu with the remote control and verify that the following each shows a green dot:

  • Wifi Connected
  • Internet Online
  • Server Reachable

 

If any of the following is red or the wifi appears to be connected but without internet, the content on the box cannot be updated.

🎯 Step 2: Verify the selection of news categories

  • Go to Players and click on the player
  • Go to the "Ads" tab
  • Verify your current selection of news categories

🎯 Step 3: Trigger a refresh

  • Slide the Ads Frequency temporarily to a different value to trigger a refresh
  • You should see more/less content, depending on your changes, aligning with the selected categories.