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Common issues with Fire TV devices - Remote pairing

Can't Pair Your Fire TV Remote During Setup? Try these easy steps below.

If your remote doesn't work during setup, try these steps:

  • If your remote doesn't pair automatically, press the Home  button until "Press Play Pause to start" appears on-screen (about 10 seconds).
    Note: For Echo Show 15, go to Pair a Fire TV Remote With Your Echo Show 15.
  • Move your remote closer to your device, within 10 ft (3 m).
  • Remove the batteries from your remote and wait 30 seconds. Put the batteries back in and then press and hold the Home  button again.
  • Reset your Fire TV remote.
  • You can use the troubleshooting mode on compatible remotes to help identify what’s causing the issue. For more information, go to Fire TV Remote Not Working.

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