Common issues with Fire TV devices - Account & Password

Get help setting up and troubleshooting common issues with Fire TV devices.

🎯 Why cannot I log in to my account?

• Email Address: Your email address must be in the format username@domain.com (or .net, .org, etc.). If you have more than one email address, make sure you're using the correct email address and password combination.
• Mobile Phone Number: If you created your account with a mobile phone number, you'll need to use your mobile phone number to log into your account. Make sure that you're including your country code in your mobile phone number.
• Password: Check CAPS Lock and NUM Lock on your keyboard. Passwords are case sensitive, so "PASSWORD" and "Password" are recognised as two different passwords. If you're sure you're using the correct email address or mobile phone number, try to Reset Your Password.

🎯 How can I reset my password?

• Go to Password assistance.
• When prompted, enter the email address or mobile phone number associated with your Amazon account and select Continue.
• We'll send you an email or SMS (depending on the verification method you've chosen) containing a One Time Password (OTP), to authenticate your request.
• Enter the OTP you received and select Continue.
• Create a new password.
• As soon as you've created a new password, it's active. Your new password is for all Amazon-related accounts associated with the same email address.