If your screen is displaying old content, check the guide below for initial assistance.
🔖 Table of Contents
🎯 Step 1: Ensure that your TV Box is online
In order to check that the TV is correctly connected to the internet, open the menu with the remote control and verify that the following each shows a green dot:
- Wifi Connected
- Internet Online
- Server Reachable
If any of the following is red or the wifi appears to be connected but without internet, the content on the box cannot be updated.
🎯 Step 2: Update your Screen
You can update your screen directly on the dashboard.
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Go to Screens and click on the screen you want to update.
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In the top right corner, click on the three dots.
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Click Refresh Player
🎯 Step 3: Check the gallery
If the player update was not successful , we recommend checking your gallery to verify whether the content has been assigned to the correct screens.
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Go to the Gallery.
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Select the content.
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Assign the content to the correct screens.
If none of the following steps worked, please contact our support team.