Find out below a few measures to ensure your Screen is staying online.
🔖 Table of Contents
🎯 First help tips & tricks
In order to resolve this issue, please check the following:
➡️ Energy Optimizations settings on your TV are turned off
Your TV might automatically get into sleep mode after some time. In order to avoid turning on your device manually every day, make sure any energy settings are turned off.
➡️ Your device is whitelisted
Depending on your network settings, your device might not be correctly whitelisted and getting kicked-out for security. Make sure that your device is correctly whitelisted.🎯 If you are using a FRAMEN TV Box
If you're looking to update your Screen to the latest version, we've got you covered with a simple step-by-step guide on how to do it:
- Press the menu / hamburger button on your FRAMEN remote control
- On the menu, navigate to Check for Updates and click on it few times
- Wait for the new update to show up
Note: Occasionally, there may be a short delay before the update appears, so please allow few seconds.
🎯 If you are using an Amazon FireTV
- Check that the following settings are turned on:
- Open the menu and turn on the Launch on Boot and Auto Update
- Make sure that screensaver is deactivated:
- In the settings menu you will find various menu items. Navigate to Display and Sounds and access the Screen Saver tab at the top of the menu.
- When you have entered the Screen Saver menu, scroll down to the Start Time option. There you can set the boot time to Never so that the screensaver will no more start.
🎯 If you are using an Amazon Fire Stick
If you use a Fire stick, we recommend having the stick connected to a power socket Depending on the TV, not enough power might go through the stick to be powered correctly for a longer period.
- You must turn on the Launch on Boot and Auto Update in the app menu
- Screensaver must be deactivated
- In the settings menu you will find various menu items. The menu you are looking for is called Display and Sounds. Navigate to this menu and access the Screen Saver tab at the top of the menu.
- When you have entered the screen saver menu, you should scroll down to the Start Time option. There you can set the boot time to Never so that the screensaver will no more start.
If the issue is still happening, please reach out to our team here.