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Common issues with Fire TV devices - Wi-Fi & Network

Get help setting up and troubleshooting common issues with Fire TV devices.

Locate Your Wi-Fi Password

  • You'll first need to know the name of your network and its password (if necessary).

Tip: Network name may be referred to as SSID; your password as passphrase or key.

To find your network name or password:


  • Check the sticker on the bottom of your router.
  • Check your installation guide or the owner's manual for your router.
  • View the wireless settings on a device that is already connected to your network, such as a Windows PC, Mac, or mobile phone.

Windows PC

  • Left-click the wireless icon in the taskbar.
  • Right-click the name of the network that says Connected, and then click Properties.
  • On the Connection tab, find your network name under Name or SSID.
  • On the Security tab, find your password next to Network security key.

Note: To show your password, you'll need to be logged in on an Administrator account.

To view wireless settings on Windows 8.1 or higher:

  • Navigate to Control Panel and click View network status and tasks.
  • Click Change adapter settings and double-click on Wi-Fi.
  • On the Connection tab, find your network name under Name or SSID.
  • On the Security tab, find your password next to Network security key.

macOS X

  • To view the wireless settings on most Mac devices running OS X:

  • Open Utilities folder, and then open the Keychain Access app.
  • Click your wireless network name, and then click info.
  • Check the Show Password box.

Note: To show your password, you'll need to enter the administrator password for your device.

 

Common issues with Fire TV devices - Account & Password

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